FAQs on Course Registration
Find answers to common queries
1) I have registered for a course but I’m not able to attend it anymore. What should I do?
Please email us with your name, contact number, institution and the full title and date of the event that you had registered for.
For Proper Conduct of Research courses: nhggroup.research.courseadmin@nhghealth.com.sg
For all other training courses: nhggroup.researchtraining@nhghealth.com.sg
Kindly also state whether you would like to withdraw from the course or arrange for a one-for-one substitution, and relevant justifications.
Course Withdrawal
Refer to chart below for the respective refund amounts:
No-Shows’ will not qualify for refunds and the Institution or participants whom has registered and provided the information prior remains liable for the full registration fees.
Substitution of Participant
If the participant is unable to attend a course that he/she has registered for, he/she may arrange for alternate personnel to take up the seat as a one-for-one substitution. Such requests are to be submitted via email to nhggroup.researchtraining@nhghealth.com.sg and will be approved on a case-to-case basis.
An administrative fee of $15 (before GST) will be charged if the request for this substitution is received < 5 working days before the commencement of the course.
Course Cancellation by the Training Provider
In case of unforeseen circumstances, the training provider reserves the right to cancel the course and will fully refund all paid fees.
2) I have attended a course. Would I receive a Certificate of Attendance?
Below are the minimum requirements to obtain the E-Certificate of Attendance / Achievement respectively.
The e-certificates would be sent to you via email after course completion.
All requests for re-issuance of e-certificates for courses that were conducted more than 1 year before the date of request would be subjected to an administrative fee of $15 (before GST).
3) Would there be any Continuing Professional Educations points awarded for the courses that I attend?
Relevant training courses conducted by the NHG Health Group Research & Innovation will be submitted to the Singapore Medical Council (SMC), Singapore Nursing Board (SNB) and Singapore Pharmacy Council (SPC) for CME / CNE / CPE points respectively. All applications for CME / CNE / CPE points are subjected to approval by the respective councils.
All attendees are required to submit their professional registration number (e.g. MCR) via the registration portal in order for us to apply for CPE points.
4) My colleagues and I are interested in an event. Can we register as a group? Will we be eligible for a group discount?
No. The FormSG system only accepts individual registrations. NHG Health does not offer group discounts.
5) Can you register for me? I am very busy.
We are unable to register on behalf of participants. Participants are required to register through the course’s FormSG registration link.
6) Can I reserve a seat for an event via phone/email because I don’t have time to register online?
No. Registration is on a first come-first-serve basis, via FormSG course registration link.
7) I am from NUH, am I considered an NHG Health participant?
No. NUH is not an NHG Health institution.
Please refer to the Registration Fee Category Classifications (here) for the list of organizations under the respective categories.
8) I am a resident in an NHG Health institution (e.g. TTSH). Do I pay NHG Health institution rates?
NHG Health institution rates apply to all clinicians enrolled in the NHG Health Residency Programme.
9) I have registered for the event but did not receive any confirmation. What should I do?
For Proper Conduct of Research courses:
Please email nhggroup.research_courseadmin@nhghealth.com.sg with your name, contact number, institution and the full title of the event that you had registered for.
For all other training courses:
Please email nhggroup.researchtraining@nhghealth.com.sg with your name, contact number, institution and the full title of the event that you had registered for.